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Terms and Conditions

 

White Glove Gardeners – Terms and Conditions

Effective Date: 08/05/2025
Last Updated: 08/05/2025


These Terms and Conditions (“Agreement”) govern the use of services provided by White Glove Gardeners (“we,” “us,” “our”) to you, the client (“you,” “your”). By booking or using our services, you agree to these Terms and Conditions.


1. Scope of Services

White Glove Gardeners provides premium gardening and landscaping services, including but not limited to:


  • Garden design and installation
     
  • Routine garden maintenance (weeding, pruning, deadheading, mulching, etc.)
     
  • Seasonal plantings and clean-ups
     
  • Lawn care and edging (if applicable)
     
  • Specialized plant care for high-maintenance or exotic species
     

Services will be detailed in your individual service agreement or quote.


2. Service Appointments

  • Appointments are scheduled in advance and may be recurring or one-time.
     
  • Clients must ensure access to the property on the scheduled date(s).
     
  • Please notify us at least 48 hours in advance for any rescheduling or cancellations to avoid fees.
     

3. Client Responsibilities

  • Provide access to water, power (if needed), and safe entry to the garden area.
     
  • Secure pets and inform us of any known hazards on the property.
     
  • Notify us in writing of any irrigation systems, underground utilities, or fragile elements in the garden.
     

4. Payment Terms

  • Payments are due upon receipt of invoice, unless otherwise agreed in writing.
     
  • Late payments may incur a 5% late fee per month past due.
     
  • We accept 💳, Cash App, Apple Pay, Cash
     

5. Cancellations & Refunds

  • Cancellations within 48 hours of a scheduled service are subject to a 25% cancellation fee.
     
  • Prepaid packages are refundable only at our discretion and may be subject to deductions for services already rendered.
     
  • Weather-related delays will be rescheduled at no cost to you.
     

6. Satisfaction Guarantee

We strive for excellence. If you're not satisfied with a service, contact us within 48 hours and we will address the concern at no additional charge, subject to reasonable limitations.


7. Damage & Liability

  • We take great care on every property. However, accidental damage caused by our team will be assessed and repaired or reimbursed as appropriate.
     
  • We are not liable for pre-existing damage or deterioration (e.g., old irrigation systems, brittle plants, etc.).
     
  • White Glove Gardeners is fully insured and bonded.
     

8. Weather & Force Majeure

Work may be delayed or rescheduled due to severe weather, natural disasters, or other events beyond our control. We will make reasonable efforts to reschedule services promptly.


9. Intellectual Property

Designs, planting plans, and any other creative work remain the intellectual property of White Glove Gardeners unless otherwise agreed in writing.


10. Termination of Services

Either party may terminate services with 7 days’ written notice. All outstanding fees must be paid upon termination.


11. Privacy

We respect your privacy. Any information shared with us will be used only to provide services and will not be shared without your consent, except as required by law.


12. Amendments

We reserve the right to update these Terms and Conditions. Continued use of our services after updates constitutes your acceptance.


13. Governing Law

These Terms shall be governed by the laws of the State of Georgia of DeKalb County, without regard to its conflict of law principles.


Questions?

If you have any questions regarding these Terms, please contact us at:
📧 gardeners@whiteglovegardeners.net
📞 (470) 862-5812
📍 Atlanta, Georgia

Copyright © 2025 White Glove Gardeners -Nolden Brothers Ltd Co.- All Rights Reserved.

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